Privacy Policy | Horizon Line

Effective Date: 27 August 2026

This Privacy Policy explains how Horizonline (“Horizonline”, “we”, “us” or “our”) collects, processes, uses, stores and protects personal data in connection with our website, digital platforms, products and services. Horizonline operates from the United Arab Emirates (“UAE”).

This Privacy Policy is intended to reflect the applicable privacy and data protection requirements of the UAE, including Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data, as applicable to our activities.

By accessing or using our website or Services, you acknowledge that you have read this Privacy Policy. Where consent is required under applicable law, we will obtain the relevant consent before carrying out the applicable processing activity.

1. INFORMATION WE COLLECT

We may collect information that you provide directly to us, as well as certain information generated when you interact with our website or Services.

1.1 Personal Data Provided by You

Depending on the nature of your interaction with Horizonline, we may collect:

• Full name;
• Email address;
• Telephone or mobile number;
• Residential, correspondence or business address;
• Date of birth where relevant;
• Identification and verification information where required;
• Account and login details;
• Billing and payment information;
• Information included in applications, enquiries or service requests;
• Records of communications with our representatives; and
• Other information voluntarily submitted by you.

We may receive this information when you contact us, request our Services, submit an online form, create an account, communicate with our team, make a payment or otherwise interact with Horizonline.

1.2 Information Collected Automatically

When you access our website, our systems may automatically record certain technical information, including:

• IP address;
• Browser type;
• Device information;
• Operating system;
• Date and time of access;
• Pages or sections visited;
• Referring website;
• General usage information; and
• Information relating to website performance and security.

This information is primarily used for website operation, security, analytics, troubleshooting and service improvement.

2. PURPOSE AND LEGAL BASIS OF PROCESSING

Horizonline processes personal data only for legitimate and identified purposes and, where required, on an appropriate legal basis under applicable UAE law. Depending on the circumstances, we may process personal data for:

1. Performing a contract or providing Services requested by you;
2. Taking steps necessary before entering into a contractual relationship;
3. Obtaining and relying upon your consent where consent is required;
4. Complying with applicable UAE laws, regulations and legal obligations;
5. Protecting the security and integrity of our systems;
6. Preventing fraud, misuse and unauthorized activities;
7. Protecting our legitimate business interests where permitted by law; and
8. Other purposes that are communicated to you at or before the time your information is collected or otherwise permitted by applicable law.

We seek to collect only information that is reasonably relevant to the purpose for which it is required.

3. HOW WE USE PERSONAL DATA

Horizonline may use personal data for purposes such as:

• Delivering and administering requested Services;
• Responding to enquiries and customer requests;
• Managing customer accounts and relationships;
• Processing payments and maintaining transaction records;
• Communicating service updates and important notices;
• Verifying identity where required;
• Maintaining website functionality and security;
• Improving our products, Services and customer experience;
• Conducting internal analysis and business planning;
• Managing complaints and resolving disputes;
• Detecting and preventing fraudulent or unlawful activities;
• Meeting legal, regulatory and governmental requirements; and
• Sending promotional communications where permitted by law and, where necessary, with your consent.

4. DISCLOSURE OF PERSONAL DATA

Horizonline may disclose personal data to third parties when such disclosure is reasonably necessary for providing our Services, operating our business or meeting legal obligations. Recipients may include:

• Payment service providers;
• IT and technology providers;
• Website and cloud hosting providers;
• Professional advisers;
• Auditors and consultants;
• Service providers and contractors;
• Business partners where necessary for delivering a requested Service;
• Government entities and regulatory authorities; and
• Law-enforcement or judicial authorities where legally required or permitted.

We require relevant service providers and business partners handling personal data on our behalf to apply appropriate confidentiality and security measures. Horizonline does not knowingly sell personal data to third parties as a commercial data-selling activity.

5. CROSS-BORDER TRANSFERS

Some of our technology providers, service providers or business partners may operate outside the UAE. Where personal data is transferred or made accessible outside the UAE, Horizonline will take appropriate steps to ensure that such transfer is carried out in accordance with applicable UAE data-protection requirements, including applicable requirements concerning transfers to jurisdictions outside the UAE. Where required, appropriate contractual, organizational or other safeguards may be implemented.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to support website functionality and understand how visitors interact with our digital platforms. These technologies may be used to:

• Maintain website functionality;
• Remember preferences;
• Improve website performance;
• Understand visitor activity;
• Generate statistical information;
• Detect security issues; and
• Improve the relevance and quality of our Services.

You may manage or disable cookies through your browser settings. Certain website features may not operate correctly if essential cookies are disabled. Where applicable, third-party analytics or technology providers may process information generated through these technologies in accordance with their own applicable privacy policies and contractual arrangements.

7. DIRECT MARKETING

Where permitted by applicable UAE law, Horizonline may contact you regarding products, Services, offers, company updates or other information that may be relevant to you. Where consent is required, we will seek the appropriate consent before sending direct marketing communications.

You may withdraw your marketing preference or unsubscribe from promotional communications by using the relevant unsubscribe option or by contacting us. Service-related communications that are necessary for the administration, security or delivery of your Services may continue even if you opt out of promotional communications.

8. DATA SECURITY

Horizonline takes reasonable technical, organizational and administrative measures designed to protect personal data from unauthorized access, accidental loss, unlawful disclosure, alteration, misuse or destruction. Depending on the nature of the information and the associated risks, security measures may include:

• Access controls;
• Authentication procedures;
• Secure systems and infrastructure;
• Encryption where appropriate;
• Restricted employee access;
• Monitoring and security procedures; and
• Internal policies and confidentiality obligations.

No online transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect personal data, absolute security cannot be guaranteed.

9. DATA RETENTION

Horizonline retains personal data only for the period reasonably required for the purposes for which it was collected, unless a longer retention period is required or permitted under applicable UAE law. Retention periods may depend on the nature of the Service, contractual requirements, legal and regulatory obligations, accounting and financial record requirements, dispute resolution requirements and legitimate business requirements.

When personal data is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

10. YOUR DATA PROTECTION RIGHTS

Subject to applicable UAE law and any applicable exceptions, individuals may have certain rights regarding their personal data. These may include the right to:

• Request access to personal data held about you;
• Request correction or modification of inaccurate information;
• Request completion of incomplete personal data;
• Request deletion or restriction where legally applicable;
• Object to certain processing activities where permitted;
• Withdraw consent where processing is based on consent;
• Request information concerning the processing of your personal data; and
• Exercise other rights available under applicable UAE data-protection legislation.

Requests may be submitted using the contact details provided in this Privacy Policy. Horizonline may request reasonable information to verify the identity of the person making a request before taking action.

11. CHILDREN'S DATA

Our website and Services are not intentionally designed to collect personal data from children where such collection is restricted by applicable law. Where applicable UAE law requires parental or guardian authorization for the processing of a child's personal data, we will take appropriate steps to obtain such authorization. If you believe that personal data relating to a child has been provided to us contrary to applicable requirements, please contact us.

12. THIRD-PARTY WEBSITES

Our website may contain links to websites or digital services operated by third parties. Such third-party services are independent from Horizonline and may have separate privacy practices and policies. We are not responsible for the privacy, security or content practices of external websites. We recommend reviewing their privacy notices before providing personal information through those platforms.

13. DATA BREACHES AND SECURITY INCIDENTS

In the event that Horizonline becomes aware of a personal data breach that is required to be reported under applicable UAE law, we will take appropriate steps to assess, contain and address the incident. Where legally required, notifications may be made to the relevant UAE regulatory authority and/or affected individuals in accordance with applicable legal requirements.

14. CHANGES TO THIS PRIVACY POLICY

Horizonline may revise this Privacy Policy from time to time to reflect changes in our Services, technology, business operations or applicable legislation. The latest version will be made available through our website and will include an updated effective date. You are encouraged to review this Privacy Policy periodically.

15. GOVERNING LAW

This Privacy Policy shall be interpreted and applied in accordance with the applicable laws of the United Arab Emirates. Where applicable, the provisions of UAE federal data-protection legislation, including Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data, shall apply to the processing of personal data covered by such legislation. Nothing in this Privacy Policy is intended to limit any mandatory rights or protections available to individuals under applicable UAE law.

16. CONTACT US

If you have questions about this Privacy Policy, wish to exercise an applicable data-protection right, or have a concern regarding the handling of your personal data, you may contact Horizonline using the following details:

• Horizonline
• Website: www.horizonlineuae.com
• Email: enquiry@horizonlineuae.com
• Phone: +971566866849
• Office Address: Office No. 103, Juma Al Majid Building, Industrial Area 4, Sharjah, UAE

Horizonline will review privacy-related requests and respond in accordance with applicable UAE law and the nature of the request.

© Horizonline. All Rights Reserved.